Full-Time Commercial Bakery Equipment – Support
Job Description
A growing bakery equipment distributor in Northern New Jersey is seeking candidate to fill the multi-faceted role of Technical Support. We are looking for a driven individual with mechanical and electrical knowledge, the ability to communicate clearly, effectively and empathically with customers, and the ability to manage multiple support projects. This candidate must have a drive to learn and a determination to play their part in the overall team’s success.
Responsibilities:
- Develop a familiarity with the mechanical and electrical systems of the various types of commercial bakery equipment offered
- Respond to customer support inquiries in a timely, accurate, and effective manner via phone and email
- Identify customer needs and provide proper troubleshooting and potential quotations for parts or service
- Create, update, follow up and manage open support cases
- Log customer support inquiries and resolutions on company ERP system
- Provide internal sales team with technical support during the sales process
- Communicate directly with international equipment suppliers for high level support and OEM part quotations
- Source local parts and components
- Assist in pricing of non-standard parts
- Participate in industry trade shows. This includes: on-site booth preparation, assisting visitors during show hours, post-show cleanup, etc
- Participates in weekly support team meetings
Requirements:
- High school diploma
- A valid driver’s license
- Customer service oriented verbal communications skills
- Clear and concise written communication
- Excellent computer skills, knowledge of Microsoft Office Suite, including Excel, Word, and Outlook
- A strong work ethic, driven and self-motivated team player capable of meeting both individual and company goals
- A customer service oriented approach towards each client interaction
- A willingness to learn
- Previous bakery equipment experience is a plus
- Previous technical support experience is a plus
- NetSuite ERP experience is a plus
- Hands on mechanical and/or electrical experience is a plus
- Spanish speaking individual is a plus
Benefits:
- Competitive base pay, commiserate to experience
- Performance based bonuses
- Medical insurance including: health, dental, and vision
- 10 Days Paid vacation plus 10 set annual holidays
- 401k retirement plan after 6 months employment
Job Type: Full-time
COVID-19 Considerations:
Everyone who enters the building has a temperature check (including all staff). Masks are required while working close to others or when moving around the building. Visitors are required to complete a COVID questionnaire prior to visit.
Name of company seeking application: Erika Record Baking Equipment
Company contact name: Daniel DaRocha
Company contact email address: [email protected]
How to Apply
Qualified applicants should e-mail a cover letter and resume via this link: click here.1291 total views, 1 today