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6 May 2021

Full-Time Commercial Bakery Equipment – Support

Erika Record Baking Equipment – Posted by erikarecord West Caldwell, New Jersey, United States

Job Description

A growing bakery equipment distributor in Northern New Jersey is seeking candidate to fill the multi-faceted role of Technical Support. We are looking for a driven individual with mechanical and electrical knowledge, the ability to communicate clearly, effectively and empathically with customers, and the ability to manage multiple support projects. This candidate must have a drive to learn and a determination to play their part in the overall team’s success.


  • Develop a familiarity with the mechanical and electrical systems of the various types of commercial bakery equipment offered
  • Respond to customer support inquiries in a timely, accurate, and effective manner via phone and email
  • Identify customer needs and provide proper troubleshooting and potential quotations for parts or service
  • Create, update, follow up and manage open support cases
  • Log customer support inquiries and resolutions on company ERP system
  • Provide internal sales team with technical support during the sales process
  • Communicate directly with international equipment suppliers for high level support and OEM part quotations
  • Source local parts and components
  • Assist in pricing of non-standard parts
  • Participate in industry trade shows. This includes: on-site booth preparation, assisting visitors during show hours, post-show cleanup, etc
  • Participates in weekly support team meetings


  • High school diploma
  • A valid driver’s license
  • Customer service oriented verbal communications skills
  • Clear and concise written communication
  • Excellent computer skills, knowledge of Microsoft Office Suite, including Excel, Word, and Outlook
  • A strong work ethic, driven and self-motivated team player capable of meeting both individual and company goals
  • A customer service oriented approach towards each client interaction
  • A willingness to learn
  • Previous bakery equipment experience is a plus
  • Previous technical support experience is a plus
  • NetSuite ERP experience is a plus
  • Hands on mechanical and/or electrical experience is a plus
  • Spanish speaking individual is a plus


  • Competitive base pay, commiserate to experience
  • Performance based bonuses
  • Medical insurance including: health, dental, and vision
  • 10 Days Paid vacation plus 10 set annual holidays
  • 401k retirement plan after 6 months employment

Job Type: Full-time

COVID-19 Considerations:
Everyone who enters the building has a temperature check (including all staff). Masks are required while working close to others or when moving around the building. Visitors are required to complete a COVID questionnaire prior to visit.

Name of company seeking application: Erika Record Baking Equipment

Company contact name: Daniel DaRocha

Company contact email address: [email protected]

How to Apply

Qualified applicants should e-mail a cover letter and resume via this link: click here.

Job Categories: Technician. Job Types: Full-Time. Job Tags: bakery equipment, equipment technician, Support, and technical support.

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