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5 Aug 2022

Full-Time Customer Service Representative

Dixon – Posted by jennaeells Pewaukee, Wisconsin, United States

Job Description

Dixon is looking for a Customer Service Representative to join our team in Pewaukee, WI! The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied.  Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed.  Previous customer service or administrative experience with strong organizational skills preferred.  Associate’s or Bachelor’s degree preferred. As a member of the Dixon team, you will receive, a competitive salary, paid vacation, bonus program, 401K plan, health benefits and much more!

Primary Responsibilities: 

  • Providing support to both internal and external customers
  • Responding to email and phone inquiries and entering orders
  • Develop and deliver quotations to customers
  • Enter customer orders and provide accurate lead times
  • Assist with special projects as needed

Core Competencies:  

  • Excellent customer service skills and positive attitude
  • Ability to communicate effectively; must be a good listener
  • Ability to remain calm under pressure, but have a sense of urgency
  • Ability to resolve customer inquiries efficiently and prioritize requests
  • Strong ability to handle challenges and multitask
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Strong computer skills; Microsoft Office, Google Applications, and other software programs

How to Apply

Job Categories: Customer Service. Job Types: Full-Time.

Job expires in 21 days.

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