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29 Apr 2022

Full-Time Customer Support Technician

Frontmatec – Posted by brookecrosby Anywhere

Job Description

As a Customer Support Technician, you will provide support to our customers via phone, email and chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. The incumbent will be an enthusiastic Frontmatec Ambassador who listens to customer service issues and can offer a unique and innovative solution to each problem. The successful candidate for this role will
have a strong command of the company’s customer service policies, well-trained in product knowledge to offer quick and accurate solutions.

Key Responsibilities:
• Take SOS calls and work to solve the problems encountered.
• Participate in 24/7 customer support.
• Support the installation and/or service team(s) during startups or upgrade of installations.
• Work on development and installation of upgrades for the updating of electrical programs and plans.
• Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
• Provide support to the QA department at the programming and electrical level.
• Participate in the development of products in collaboration with various  departments. Provide a “field” vision to the team.
• Participate in testing and startups of factory equipment for FAT.
• Participate in several continuous improvement projects for the automation department.

Education & Experience:
• Professional or college degree in electromechanics or
• Programming experience with Allen-Bradley and / or
Siemens PLCs.
• 3 years of technical experience (experience, as a service technician would be an asset).
• 3 years of customer service experience.

Name of company seeking application: Frontmatec

Company contact email address: [email protected]

How to Apply

Submit your resume to [email protected]

Job Categories: Technician. Job Types: Full-Time.

Job expires in 3 days.

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