Full-Time IT Help Desk I

HEAT AND CONTROL – Posted by Site Admin – Lititz, Pennsylvania, United States

Job Description

Job Responsibilities Include

First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
- Provide remote IT support to end-users.
- Diagnose and resolve technical hardware and software issues.
- Log all Help Desk interactions, requests, and document resolutions.
- Troubleshoot and diagnose remote users’ connectivity issues with VPN, Email, Internet, and more.
Generate requisitions and track acquisitions of new hardware and software purchases.
Build out new computer systems and load user profiles.
Provide cell phone administration and training on Apple devices.
Welcome & Onboard new users and assist admins with offboarding tasks.
Conduct user training, curriculums, and documentation.
Participate in a scheduled weekend maintenance rotation.
Other duties as assigned in addition to this list.

Required Education and Experience

Experience with software installation and workstation support.
Basic knowledge of the Windows 10 Operating System including setup and configuration.
Good verbal and written communication skills.
Ability to type 35 wpm or greater.
Available to travel up to 10%
Microsoft Teams Experience preferred
Experience with computer imaging and profile setup preferred

Company contact email address: [email protected]

Job Categories: Customer Service. Job Types: Full-Time.

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From the warehouse floor to the corporate office, careers in the food processing supplier industry offer competitive salaries and opportunities to hone and grow your skills. Our member companies are constantly looking for talented and energetic individuals to explore the opportunities our industry has to offer. If you are looking for a new employment, we hope you will consider a career with a food processing supplier.