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26 Jul 2021

Full-Time IT Help Desk I

HEAT AND CONTROL – Posted by Site Admin Lititz, Pennsylvania, United States

Job Description

Job Responsibilities Include
  • First line support troubleshooting; responds to requests for technical assistance by phone, in person, and through email. This includes, but not limited to:
    • Provide remote IT support to end-users.
    • Diagnose and resolve technical hardware and software issues.
    • Log all Help Desk interactions, requests, and document resolutions.
    • Troubleshoot and diagnose remote users’ connectivity issues with VPN, Email, Internet, and more.
  • Generate requisitions and track acquisitions of new hardware and software purchases.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Participate in a scheduled weekend maintenance rotation.
  • Other duties as assigned in addition to this list.
Required Education and Experience
  • Experience with software installation and workstation support.
  • Basic knowledge of the Windows 10 Operating System including setup and configuration.
  • Good verbal and written communication skills.
  • Ability to type 35 wpm or greater.
  • Available to travel up to 10%
  • Microsoft Teams Experience preferred
  • Experience with computer imaging and profile setup preferred

Company contact email address: [email protected]

How to Apply

Apply online at https://www.heatandcontrol.com/lititz-pa-it-help-desk-1-0001

Job Categories: Customer Service. Job Types: Full-Time.

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