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26 Jul 2021

Full-Time IT Help Desk I

HEAT AND CONTROL – Posted by Site Admin Galesburg, Illinois, United States

Job Description

Job Responsibilities Include
  • First line support troubleshooting; technical assistance by phone, in person, and through email.
    • Provide remote IT support to end-users.
    • Diagnose and resolve technical hardware and software issues.
    • Log all Help Desk interactions, requests, and document resolutions.
    • Troubleshoot and diagnose remote users’ connectivity issues with VPN, Email, and Internet
  • Generate requisitions and track acquisitions of new hardware and software purchases.
  • Build out new computer systems and load user profiles.
  • Provide cell phone administration and training on Apple devices.
  • Welcome & Onboard new users and assist admins with offboarding tasks.
  • Conduct user training, curriculums, and documentation.
  • Participate in a scheduled weekend maintenance rotation.
  • Other duties as assigned in addition to this list.
Required Education and Experience
  • Experience with software installation and workstation support.
  • Basic knowledge of the Windows 10 Operating System including setup and configuration.
  • Good verbal and written communication skills.
  • Available to travel up to 5%
  • Microsoft Teams Experience
  • Experience with computer imaging and profile setup
  • Available to work overtime and occasional paid weekend work.

Company contact email address: [email protected]

How to Apply

Apply online at https://www.heatandcontrol.com/jobs/galesburg-il-it-help-desk-1-0003

Job Categories: Customer Service. Job Types: Full-Time.

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