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1 Aug 2022

Full-Time Logistics Parts Coordinator (Customer Support) – JR0013133

Alfa Laval Inc – Posted by Lauren Ross Warminster, Pennsylvania, United States

Job Description

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

The Customer Service Representative provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction. Currently, this is a hybrid-model opportunity located in Warminster, PA.

As a part of the team, you will:

•With minimal supervision, answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.

•Provide backup support for the customer service website by responding to or forwarding customer inquiries.

•Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.

•On a rotating schedule, provide 24-hour emergency on-call service to customers and field service technicians.

•Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.

•Address complaints resulting from customer error or that of other external or internal sources.

•Authorize customer return of parts not needed or parts shipped in error.

•Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving PO’s so vendors can be paid.

•Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.

What you know
* High school diploma
* Two (2) years experience in a customer service role
* Excellent interpersonal, communication and organizational skills
* Strong desire to provide quality service with a team approach to achieve customer satisfaction.
* Willingness and ability to be on 24 hour call on a periodic basis.
* Strong PC skills in word processing, spreadsheet and database software.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

EEO/Vet/Disabled Employer

How to Apply

To apply for this position, please use the following URL:

Job Categories: Customer Service. Job Types: Full-Time.

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