Position Summary

The Salesforce Administrator will perform the ongoing maintenance and development of Weber’s Global Salesforce.com environment. The administrator will work closely with the Salesforce Program Manager, functional leaders, organizational units, and subject matter experts. Activities will include but are not limited to the identification, development, and deployment of solutions for current and new business needs including day-to-day configuration, support, and maintenance.

Duties and Responsibilities

• Serve as System Administrator for the Weber Global Salesforce.com environment
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Manage Salesforce.com data feeds and other integrations
• Participate in the evaluation, scoping and completion of new enhancement requests
• Work with leadership to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users and vendors
• Work independently with members of the user community to define and document development requirements
• Document existing and new processes via a document management solution

Required Skills and Abilities

• Experience working in Sales Cloud, Service Cloud, Field Service Lightning, Pardot and Einstein Analytics preferred
• Previous experience working in an ITIL based support organization preferred
• Ability to prioritize, manage, and execute tasks via a ticketing system and ticket queue
• Ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of Salesforce.com best practices and functionality
• Strong data modeling and data management abilities

Education and Experience

• Minimum 6 years of experience as a Salesforce.com administrator
• Certifications preferred: Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Advanced Administrator
• Bachelor’s Degree in IT related field preferred
• Experience working in a service-oriented organization preferred

Other Requirements

• Current valid U.S. driver’s license.
• Valid U.S. passport or can obtain one.

Travel Requirements:

• Must have the ability to travel within North America and Germany

Behavior Standard

Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management. Always strive to provide the Perfect Portion.