Full-Time Service Technician
Job Description
Job Functions: Technical Customer Service
- Troubleshoot customer issues via phone call, virtual meeting, or remote login of equipment
- Create sales orders for parts, bring parts to shipping, send tracking, and follow up with customers
- Ability to quote parts to customers via Global Shop
- Teach customers how to maximize efficiencies of their Parker products
- Manage and explain equipment failures and operational procedures to customers
- Build strong relationships with customers and vendors
- Enter, update, and close out service tickets in HubSpot
- Suggest design improvements as noted by customers or field experience
Job Functions: New Freeze Dryer Builds
- Assist in oversight of contractors in the facility
- Assist in testing process in preparation of the Factory Acceptance Testing for new builds
- Participate in Factory Acceptance Testing with customers
Job Functions: Startups & Travel
- Frequent travel to customer sites to participate in the startup of new equipment
- Frequent travel to customer sites to perform field service work
- Occasional travel to other ProForm manufacturing locations
Misc. Job Functions:
- Schedule and complete test runs for prospects
- Use diagnostic tools and troubleshooting process to determine root cause of issues
- Must be able to read and interpret refrigeration PIDs, electrical schematics, and shop drawings
- Ability to work flexible hours depending on business needs
- Follows all company policies and procedures
- Adheres to safety regulations and industry standards
- Escalates issues to manager promptly
Skills and Qualifications:
- Learns new maintenance skills quickly
- Possesses excellent customer service and interpersonal skills
- Collaborates with other members of the team
- Demonstrates time management, problem-solving, and organization skills
- An associate’s or bachelor’s degree is required.
- Excellent troubleshooting skills with little oversight.
Department: Parker Division/Sales
Status: Full Time- Exempt
Start Date: June/July 2022
Supervisor: Parker Innovation Manager
Supervision Requirements: No
Drug Testing Required: Yes
Travel Required: Yes
Name of company seeking application: ProForm Fabrication
Company contact name: Jennie
Company contact email address: [email protected]
How to Apply
Apply at our company site: https://proformfabrication.com/273 total views, 1 today